Overstock Jewelers FAQs
Frequently Asked Questions
Order Questions: | |
Why should I provide my real e-mail and phone number when I order? I don't want spam.Overstockjeweler.com guarantees all of the information you provide us with is kept private. We often get customers who give us false phone numbers or false e-mail addresses and customer service is put in a difficult situation if we need to contact you in regard to your order. If you don't provide the correct e-mail or phone number, we'll have no way of contacting you if your credit card information was inaccurate or if an item you ordered is on backorder. You'll also never receive your automatic e-mail confirmation, which means you'll have no record of your order. So please, make it easier for everyone and provide us with your accurate information, and don't worry about spam! | |
Why didn't I receive an e-mail confirmation when I made my order?If you did not receive an e-mail once your order was completed, check your spam folder. It is possible your settings are too high for the automatic e-mail response. If the e-mail isn't in your spam folder please give customer service a call at 1-800-586-0020. | |
How will I know if my order has been shipped or not?As soon as your item has been shipped out from our warehouse you will receive an e-mail from Overstockjeweler.com. In this shipping confirmation e-mail you will find your tracking number . | |
How do I track my package?Click on the tracking number in your order has shipped email and it will give you information as to where your order is located. | |
What does this tracking info mean?Manifest pick-up. This means your order is ready to be shipped and waiting for UPS to pick it up from our warehouse. Pick-up scan. This means it has left our facility and is heading towards you now. In transit. Your order is in transit to your location. Out for delivery. Your item is on its way to your home at this moment. Exception. This is a rare scenario. UPS has declared bad weather and is re routing your order. If there is no activity for 3 days please call us at 1-800-586-0020. Click here for more tracking number info. | |
I placed an order, can I cancel it? What about returning or exchanging items?For more information regarding canceling, exchanging, or returning orders please see our Return Policy Page . Please note that it takes 3-5 days for us to review your returned items and for your bank account to be fully credited. You will receive an e-mail when your account has been credited. If you exchange an item you can ONLY exchange it for the SAME item, different color, length, or size. You can not exchange for another item. | |
I put the wrong shipping address, or made a mistake on my order, can you change it?After you received your order confirmation e-mail and you noticed you have made a mistake with your order, please call us at 1-800-586-0020. If after hours please leave a clear detailed message with your name, phone number, and your order number if available. | |
I have an international credit card how do I place an order?Yes, we accept most international credit cards. You may place your order online. All orders are subject to additional verification. Please see our Shipping Policy Page. | |
I received a gift card credit card, can I place an order?We are terribly sorry but as for gift card credit cards, our system does not support them. We are very sorry for this inconvenience. | |
How long does it take to receive my order?Most orders are shipped the next business day. Once your order is shipped, you will receive a UPS tracking number via email. If any of the items are unavailable, in this e-mail you will receive all of the detailed information of what items were shipped and which items are on backorder. For more shipping info please visit our Shipping Policy Page. | |
Every time I put a second item in my shopping cart the first item disappears?This problem occurs very rarely. This is an issue with the particular web browser you are using. Please call us at 1-800-586-0020 and we will gladly take your order over the phone. | |
Are shipping charges refunded?We refund shipping charges only when: the courier loses the package broken or defective merchandise is shipped from our warehouse We ship out an incorrect item merchandise is damaged during shipment. | |
What is the delivery method used?Overstock Jeweler ships out domestic orders via UPS Mail Innovators, USPS, UPS service, while international orders are shipped through USPS. We will notify you of your order shipment with an e-mailed tracking number. You may also call us provide with your own FedEx account number. | |
Do you accommodate customers with expedited shipping?Yes. We definitely provide expedited shipping choices, such as USPS Express, Next Day Air Saver & 2nd and 3rd Day Air service for an extra charge. While checking out, you can choose from the Expedited delivery service options. NEW USPS Express mail Premium for deliver on Sundays and Holidays $35 you must call if you would like this service it is only available in certain areas. Shipping methods are available on Saturdays for select locations only. | |
Can I exchange or return engraved merchandise?Once engraved, the merchandise is ineligible for returns and exchanges. | |
Why am I being charged Sales Tax?It is required by state law that internet retailers collect sales tax from the customer, based on the state that they are shipping to. Overstockjeweler.com is based in New York, thus we must charge the applicable sales tax for any purchases that are shipped to New York State. | |
Jewelry Questions: | |
How do I find my ring size?Having trouble trying to figure out what your ring size is? Take a look at our Ring Size Chart for more help. | |
Do you design the jewelry?No, we have jewelry suppliers from all over the world. We are located right in the heart of the jewelry district in New York City so we are always up to date with the latest jewelry trends. | |
Do you make custom orders?Yes we do. Upload a photo or scan a copy of that special jewelry item to your computer then upload it using the Photo Upload Department and let's see if our buyer's can find the same item or something very similar. We are searching the marketplace daily and will do our best. As soon as we locate your special item we will email you a photo of the piece we found. You have no obligation to buy it so give it a try. | |
What is the difference between gold vermeil and gold plated?Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for those people who have allergic reactions to metal jewelry. | |
I want to keep my jewelry in the best shape possible, any advice?Please visit our Jewelry Care Center for the best tips on how to keep your jewelry looking shiny and new. | |
Miscellaneous Questions: | |
Do you have an actual store I can come visit?No, sorry. We are only an ONLINE jewelry store. If you would like to return or exchange an item you MUST send it back in the mail. | |
Do you offer wholesale?If you are interested in becoming a wholesale buyer please see our Wholesale Information. Please note that the return policy for wholesalers is different than the regular consumer's policy. | |
How can I get a coupon?Sign up on for our E-mail Newsletter and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an e-mail newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first coupon code for 10% off your purchase! | |
I have a coupon code from being on the e-mailing list or from being friends with Overstockjeweler.com on MySpace, where do I enter my coupon code?Once you've put all of the items you would like to buy in your shopping cart, you will begin the checkout process. This is when the system will ask you for a coupon code, enter the code then. | |
What is the difference between replica and counterfeit?One of the main and most important differences between replica and counterfeit is counterfeit jewelry has been stamped with the famous designer's logo. A counterfeit jeweler either sells their jewelry telling their customers that the jewelry is real designer jewelry OR the customer knows that what they are purchasing is counterfeit. Both are very illegal. As a matter of fact if you are caught with counterfeit jewelry your jewelry can be confiscated, on the spot!Here at Overstockjeweler.com we only sell designer inspired jewelry. We are always up to date on the newest trends in jewelry and we are always on the hunt for jewelry that is similar to the famous designers' style. Our jewelry is NOT stamped with designer names. Our jewelry comes from designers from all over the world and we choose each design and style based on the popularity. | |
How can I find the hottest new trends?Check out our new Celebrity Blog! This is where you can go to keep up to date on the newest jewelry trends in Hollywood and all over the world! | |
What is the wish list?Click here for more info:Wish List Info | |
Do you have a catalog?Unfortunately, no. We get supplies from all over the world every single day. The best way to keep up to date on the newest items is check out our New Arrivals Page. By the time you would receive a catalogue we would have already stocked up on hundreds of new items. Our e-mail newsletter is the best way to keep updated on storewide sales, coupons, new arrivals, etc. | |
What is rhodium?The majority of our jewelry is either plated or coated with rhodium to prevent unwanted scratches and tarnishes. If you are still interested in better ways of preventing tarnished jewelry please take a look at our Jewelry Care Page for the best tips on how to keep your jewelry looking shinny and new.Rhodium is also a precious metal. It is ten times costlier then gold! But it is generally not considered a feasible material to make solid jewelry from because it is stressed and brittle its price is very volatile (sometimes it's 5x to 25x as costly as gold). Rhodium is used as plating for jewelry because it is glitteringly, dazzlingly, white and mirror-like. | |
How long will the Rhodium plating last?This is the big question, but the answer isn't easy. First, it depends on whether it's a ring (rings suffer a great deal of wear), or a pin or broach which receives almost no contact. And it depends on weather you wear the ring constantly. To some extent it also depends on that old bugaboo "body chemistry". Re-plating mat be needed in some cases. | |
Do you offer nickel-free jewelry?We get our jewelery from hundreds of suppliers from all over the world. The majority of our jewelry is nickel free but if it does not state it in the item description it is not a guarantee that the item is nickel free. One of the biggest myths about allergic reactions to jewelry is that it is an allergy to the jewelry itself. In most cases it's actually the cleanser you are using for your jewelry. Be sure to test your new cleanser before you clean all of your jewelry. Dab a q-tip or napkin into the cleanser and test a small area of your skin. Wait a few hours before cleansing all of your jewelry if you've noticed there isn't a negative reaction to the cleanser. | |
I received an e-mail stating that my item is on backorder, what does this mean exactly?We get so many items a day and run low on items it's very difficult to keep up to the minute information on our site. If your items are on back order it can take 2-4 weeks to receive your item. Of course this amount of time will vary.You have several options. - You can keep your item on backorder and wait till you items is available again. - You can choose another item in replace of the one you purchased. If there is a price difference you will either be credited or charged. - You can simply cancel that particular item if you do not wish to wait for it or change it. | |
When will my backorder item get shipped?As soon as we get the item back in our warehouse you will receive an e-mail stating your item was shipped. All backorder items are shipped UPS ground shipping, free of charge. | |
What are CZ stones?Cubic Zirconium or Cubic Zirconia as it is often referred to as, is a mineral that is often used in replace of real diamonds. It is made to look and feel like the real thing. It was discovered and used as the best alternative to the real thing. It is significantly cheaper, can be molded into the famous diamond shapes such as emerald cut, princess cut, and ascher cut. One of the best advantages of having a cz stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people on the planet wear cubic zirconium stones because it is a great way to keep up with the trends. | |
Do celebrities wear your jewelry?We are actually unaware if celebrities wear our jewelry but we wouldn't doubt it. We know for sure that some of the most elite socialites wear our jewelry. The reason why we have celebrity pictures on our site is to show you the hot new trends they are wearing and how you can get the same look for much less. It's also a big myth that celebrities only wear real diamonds. The truth is actually coming out and celebrities are opening up about how they sometimes prefer to wear replica or inspired jewelry. It's too expensive to keep up to date with all the jewelry trends. Also, a lot of women across the world purchase replica jewelry for when they travel. They want to look stunning but not risk having their real jewelry stolen or lost. Replica jewelry itself has become a huge trend. | |
Why am I receiving double charges on my credit credit/banking cards?This always happens when your purchase is pending. Wait till the order clears with your bank and you will see that you have only been charged once. | |
