Secure Online Shopping
At OverstockJeweler.com our return policy is 30 days:
- To process a return please use your original order number as your return
authorization number. If your order was placed over the phone, please write,
“phone order” on the outside of the box. This is your return authorization
number.
NOTE: International orders may not be returned for refund. If your product is damaged or defective, we will send you a replacement ONLY after you email us for instructions
Return Address: Overstockjeweler 1204 Broadway suite 400. New York NY 10001
- Your items must be returned within 30 days from date of receipt. Items received
after 30 days will not be accepted for return and these items will be shipped
back to you. The only exception is during the Holiday season: Orders placed
between November 1-December 25 can be returned until January 15.
- IN ADDITION, FINAL SALE MERCHANDISE IS NON-REFUNDABLE.
- ALL ENGRAVED JEWELRY IS NON-REFUNDABLE AND UNEXCHANGEABLE.
- In order to qualify for a refund, all items must be returned in their original
condition, including the original packaging, manufacturer's containers with
all tags still attached. We will not accept returns if packaging is not in
its original condition, thus we will return such items to you. If you reject
that return shipment, Overstockjeweler.com reserves the right to liquidate
the inventory and withhold your credit and all costs related to return shipping
must be paid by the customer.
- When we receive your items, we will refund you the amount of the item. The original and return-shipping fees are non-refundable. If you had received a free shipping offer and your returns drop your total amount below the minimum amount required for free shipping, flat rate shipping fee will be deducted from the return. Your credit will be processed within 7 days of receipt. You will receive an e-mail to the address given on your original order, notifying you of receipt of the item and credit issued. checks.
Payment Options
We accept the following major credit cards: American Express, Mastercard, Visa, and
Discover. At this time we do not accept personal checks or money orders. Method of payments accepted for international orders are via Google Checkout or by using International credit cards.
International credit cards are processed by Google. Please allow 2-3 days for Google to verify additional information needed and all international orders are pending approval. For faster processing, we recommend Google checkout option. All orders that are not verified will be automatically declined.
$25 Flat shipping rate for all International orders - with the exception of Canada.
All orders that ship to Canada are subject to a $19 flat rate shipping fee via USPS Priority Mail. Delivery takes approximately 6-10 business days.
PLEASE NOTE: All International orders are subject to additional verification of address, bank and bank phone number. Please provide Google's with this information at checkout or your order will be placed on hold until you are contacted by a Google customer service representative.To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you, if needed. If Google's verification department is unable to reach you, your order may be considerably delayed or declined. Once you and your credit card have been verified, you will receive a second email once your order has been processed.
Shipping for International Orders Only
Service Availability:
USPS Global Express Mail is available to more than 61 countries including:
Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
Notes:
- To order, add items to your shopping cart and proceed to the checkout.
- Complete your shipping, billing, and contact information as requested, including your country.
- Click “Continue” to proceed to order review page.
- Review and submit order by clicking the Send Order button.
- Most orders will ship in 2-5 business days after payment is received. All International orders are shipped by USPS Global Express Mail. This is a quick delivery method, but delivery times may vary depending on your country. The average delivery time is usually about 7-10 business days. We cannot be held responsible for courier shipping delays. Please keep in mind that we do our best to have your order delivered as quickly as possible.
- Customer pays all customs fees of their country. This may involve being required to pay the postal delivery person when your package is delivered.
- International orders may not be returned for refund. If your product is damaged or defective, we will send you a replacement ONLY after you email us for instructions.
Shipping Rates
Free Ground Shipping is applicable on all orders over $50. This site automatically defaults to ground service.
Example: Express Checkout select your shipping option and
check out now.
- Ground Flat Rate
($6.95)
- Next Day Air Saver
(usually ranges form $14-$25)
- 2nd Day Air
(usually ranges form $8-$15)
- 3Day Select
(usually ranges form $6-$12)
-USPS Global Express Mail
($25 flat rate)
-USPS Global Priority Mail to Canada
($19 flat rate)
Price varies slightly depending on your shipping address. All orders are shipped from New York City. East coast shipping prices are on the lower end and West coast on the higher end.
Who will deliver my order?
Overstockjeweler.com uses UPS service and USPS Global Express Mail. You will
receive an email with a tracking number once your order has been shipped.
How do I track my order?
The status of your order can be checked on Yahoo through the link on your confirmation
order. Once your order has been shipped you will receive an email with the tracking
number. You can also go to the WWW.UPS.COM and enter tracking number. For international
orders go to www.USPS.com and enter tracking number.
Can I return final sale merchandise?
Final sale merchandise is ineligible for returns and exchanges. Once purchased, it cannot be returned or exchanged.
Can I return or exchange engraved merchandise?
Engraved jewelry are ineligible for returns and exchanges. Once purchased, they cannot be returned or exchanged.
When will my order leave the warehouse?
Most items are guaranteed to leave the warehouse within 1-3 business days. Through
email you will receive notification that your order has been shipped. If there
is a delay you will be contacted immediately.
Do you refund shipping charges?
Shipping charges are refunded only
- If carrier loses package
- An item was shipped from our warehouse broken or defective
- We ship an incorrect item
- Product was damaged during shipping
if we reship an item in these cases, there will be no second shipping charge.
Do you offer premium delivery service?
Yes. We offer premium next day and 2nd day air service for select items for
an additional charge. Please call this toll free number 1-800-586-0020 to see
if an item is available for this particular service. You may select premium
delivery service options at checkout and at that time additional shipping charges
are automatically added.
PLEASE NOTE THAT ALL METHODS OF SHIPPING ARE CALCULATED BY BUSINESS DAYS (MONDAY-FRIDAY).
Saturday is available to select locations only.
Sales Tax
State law requires that internet retailers collect sales tax in states in which
they are resident. Overstockjeweler.com is a resident in New York, so we are
required to charge applicable taxes for purchases shipped in New York State.
1204 Broadway suite 400 New York NY 10001 Toll Free-1-800-586-0020 Fax- 212-683-1782