• To process a return please use your original order number as your return authorization number. If your order was placed over the phone, please write, “phone order” on the outside of the box. This is your return authorization number.
  NOTE: International orders may not be returned for refund or exchange . If your product is damaged or defective, we will send you a replacement ONLY after you email us for instructions
  
  Return Address: Overstockjeweler 1204 Broadway Suite 400. New York NY 10001
  
  
• Your items must be returned within 30 days from date of receipt. Items received after 30 days will not be accepted for return and these items will be shipped back to you. The only exception is during the Holiday season: Orders placed between November 1-December 25 can be returned until January 15.
  
• In order to qualify for a refund, all items must be returned in their original condition, including the original packaging, manufacturer's containers with all tags still attached. We will not accept returns if packaging is not in its original condition, thus we will return such items to you. If you reject that return shipment, Overstockjeweler.com reserves the right to liquidate the inventory and withhold your credit and all costs related to return shipping must be paid by the customer.
  
• When we receive your items, we will refund you the amount of the item. The original and return-shipping fees are non-refundable. If you have received a free shipping offer and you return the entire purchase and/ or your returns drop your total purchase below the minimum amount required for free shipping, a flat rate shipping fee will be deducted from your credit. Your return will be processed within 7 days of receipt. You will receive an e-mail to the address given on your original order, notifying you of receipt of the item and credit issued.
• Click here for Return Policy on Free Gift Promotions

Payment Options
We accept the following major credit cards: American Express, Mastercard, Visa, Discover, Diner’s. At this time we do not accept personal checks or money orders. Method of payments accepted for international orders are via Google Checkout or by using International credit cards.

International credit cards are processed by Precharge. Please allow 2-3 days for Precharge to verify additional information needed and all international orders are pending approval. For faster processing, we recommend Google checkout option. All orders that are not verified will be automatically declined.

$25 Flat shipping rate for all International orders.

Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

Notes:

• To order, add items to your shopping cart and proceed to the checkout.
• Complete your shipping, billing, and contact information as requested, including your country.
• Click “Continue” to proceed to order review page.
• Review and submit order by clicking the Send Order button.
• Most orders will ship in 2-5 business days after payment is received. All International orders are shipped by USPS Global Express Mail. This is a quick delivery method, but delivery times may vary depending on your country. The average delivery time is usually about 7-10 business days. We cannot be held responsible for courier shipping delays. Please keep in mind that we do our best to have your order delivered as quickly as possible.
• Customer pays all customs fees of their country. This may involve being required to pay the postal delivery person when your package is delivered.
• International orders may not be returned for refund. If your product is damaged or defective, we will send you a replacement ONLY after you email us for instructions.

Shipping Rates

Free Ground Shipping is applicable on all orders over $60. Free Ground Shipping is applicable on all orders over $60. This site is set automatically default to free ground service when promotional amount is met.

Example: Express Checkout select your shipping option and check out now.
- Ground Flat Rate
(East cost $4.50 Mid West $5.50 West Coast $6.75)
- Next Day Air Saver
(usually ranges form $14-$25)
- 2nd Day Air
(usually ranges form $8-$15)
- 3Day Select
(usually ranges form $6-$12)
-USPS Global Express Mail
($25 flat rate)

Price varies slightly depending on your shipping address. All orders are shipped from New York City. East coast shipping prices are on the lower end and West coast on the higher end.

Who will deliver my order?
Overstockjeweler.com uses UPS service and USPS Global Express Mail. You will receive an email with a tracking number once your order has been shipped.

How do I track my order?
The status of your order can be checked on Yahoo through the link on your confirmation order. Once your order has been shipped you will receive an email with the tracking number. You can also go to the WWW.UPS.COM and enter tracking number. For international orders go to www.USPS.com and enter tracking number.

When will my order leave the warehouse?
Most items are guaranteed to leave the warehouse within 1-3 business days. Through email you will receive notification that your order has been shipped. If there is a delay you will be contacted immediately.

Do you refund shipping charges?
Shipping charges are refunded only

• If carrier loses package
• An item was shipped from our warehouse broken or defective
• We ship an incorrect item
• Product was damaged during shipping. If partial of the items ordered are damaged during shipment, we do not refund initial shipping fees. Please call for further instructions.

Defective/ incorrect/ missing merchandise from your order should be reported to us as soon as the package is received and not over 7 days since date of delivery. If we reship an item in these cases, there will be no second shipping charge.

Do you offer premium delivery service?
Yes. We offer premium next day and 2nd day air service for select items for an additional charge. Please call this toll free number 1-800-586-0020 to see if an item is available for this particular service. You may select premium delivery service options at checkout and at that time additional shipping charges are automatically added.

PLEASE NOTE THAT ALL METHODS OF SHIPPING ARE CALCULATED BY BUSINESS DAYS (MONDAY-FRIDAY). Saturday is available to select locations only.

Sales Tax
State law requires that internet retailers collect sales tax in states in which they are resident. Overstockjeweler.com is a resident in New York, so we are required to charge applicable taxes for purchases shipped in New York State.


1204 Broadway #400 New York NY 10001 Toll Free-1-800-586-0020 Fax- 212-683-1782